What should a driver do if a passenger requires assistance boarding a bus?

When a passenger requires assistance boarding a bus, the most important action a driver should take is to provide help while ensuring their own safety and the safety of all passengers. This is aligned with the responsibility of the driver to prioritize passenger safety and comfort. Assisting passengers, particularly those who may need extra help due to mobility issues or other factors, demonstrates good customer service and fosters a supportive environment.

In practice, this means the driver should take reasonable steps to assist the passenger while remaining aware of their surroundings and ensuring that assistance does not compromise their own safety or that of the bus and its passengers.

Maintaining a reasonable schedule is necessary but should not come at the expense of passenger welfare. Ignoring a request for help can lead to safety hazards, especially if the passenger is in a vulnerable position. Delaying departure until a second driver is available may not always be practical or necessary; instead, the focus should be on the current situation and providing the needed assistance immediately.